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What tools are you using to measure citizen satisfaction?
Posted 18 July 2012
Central administrative services, improve user satisfaction, measuring performance
50 Responses
Our lessons learned from citizen mapping of tax declarations and services
Posted 6 July 2012
Central administrative services, service design, service quality
29 Responses
The Observatory of Public Sector Innovation explains what innovations are, how they are achieved and their results by bringing together innovators and future innovators to share experiences and support each other.
“Australia’s speechbubble provides an online forum for staff and the service users to provide direct feedback on government initiatives and help re-design public services.
Belgium’s New Way of Working targets the challenges of finding and retaining the right staff and making the workforce happy by giving staff direct control over when, where and how they work
Mexico’s Financial Inclusion Project partners with local gas stations, telecommunications offices and community-owned stores to provide banking and social welfare payments in remote rural areas with no existing banking infrastructure.
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